Crisis Communication Techniques for Peer Support (1 hour)
This webinar is for ACIPN members who want to review the crisis communication techniques essential to peer support conversations.
About this event
Topics covered include:
- Impediments in communication we want to avoid.
- Importance of Psychological Alignment.
- Non-verbal techniques.
- Appropriate use of Silence.
- Types of questioning.
- Mirror Techniques.
- Action Directives.
- The Diamond Communication Structure.
